American City & County: Amid tech labor shortage, outsourcing digital services could provide relief
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By Andy Castillo
American City & County – June 21, 2022
To shore up the talent shortfall, companies like Accela offering subscription-based help from afar through remote IT services, providing “an extension to in-house IT teams—freeing up agency leaders from basic administration and optimization so they can focus on the transformative initiatives that will deliver the best services and experiences for resident,” DeGregory said. A new service offered by Accela, for example, called Managed Application Services, supplements in-house IT teams with day-to-day system administration including testing fixes, user account administration and permission management, creating reports, scripting, troubleshooting and configuring new features, among other things. It’s designed to work with Accela’s other platform offerings, which include planning services, and service request management.
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