Overall, performance has improved immensely, added Carmen Nieves, Polk County’s permit services and technology supervisor—and that was a main goal of moving from on-premise to cloud-based Accela solutions, including the Civic Platform powered by Microsoft Azure.
“Previously, we were on-prem and it was taking too much effort to move up to current versions, so our IT staff was by doing it every two to three years,” Nieves said. “Now with us being on the cloud, [Accela does] all the all the heavy lifting, and then they just push it out to us for us to test” and implement, as needed.
That’s because when Accela has feature or functionality updates, it pushes them out to customers who have the option to turn them on. “They have to decide which ones are useful for them to switch on,” said Jeff Reese, senior account executive for the Southeast region at Accela.
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